CruiseWatch

Cruises meet big data

Net Promoter Score Liberty of the Seas

The current NPS / Net Promoter Score for Liberty of the Seas is 17.94. The following table is showing the position of Liberty of the Seas in our NPS charts:

Pos. Ship NPS
196.MS Spitsbergen20
197.Mariner of the Seas19.98
198.Silver Whisper19.84
199.Regal Princess19.68
200.Star Pride19.55
201.Liberty of the Seas17.94
202.Silver Spirit17.83
203.Nautica17.66
204.Eurodam17.07
205.Star Breeze16

What does this mean?

The Net Promoter Score (NPS) is a methodology that measures outspoken promoters of a product (such as a cruise ship) against vocal critics. It is a value that can range from -100 (only critics) to +100 (only promoters).


2024 data consists of reviews up to today. The other years include full year reviews. The NPS score for the last 365 days (thus spanning multiple years) was 17.94.

The NPS works by looking at positive (raving) reviews by so called 'Promoters' and contrasting them with negative ratings by 'Detractors'. The following list is showing the latest reviews out of the total reviews taken into account for this evaluation.

Promoters
Detractors
How does it work?

While the NPS is typically obtained by asking a simple question about the likelihood of recommendation we are calculating the cruise NPS based upon customer reviews from across the web. Responses are divided in three categories: Promoters give a top rating of 9 or 10 points (on a 10 point scale). Responses of 7 or 8 points are called 'Passives' because they are neither extremly positive nor negative. And 0 to 6 points are called Detractors. They have a negative base sentiment. The ratio between positive and negative ratings is the net promoter score. We are continuously monitoring the web for customer reviews (and have analyesd over 200.000 reviews so far). We are then mapping the responses into a 10 point grade scale and can then calculate the NPS.


Liberty of the Seas Key Facts

Reviews

Professional Review
65%
Customer Reviews
81%
Number of current reviews4175
% of people who loved it72
Current Net Promoter Score17.94

Current Sailing

7 Night Western Caribbean Cruise (65352)
currently @ George Town, Cayman Islands
Show location

Latest Price Updates