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Net Promoter Score Norwegian Escape

The current NPS / Net Promoter Score for Norwegian Escape is 7.51. The following table is showing the position of Norwegian Escape in our NPS charts:

Pos. Ship NPS
227.Azamara Pursuit8.82
228.Sapphire Princess8.72
229.Island Princess8.18
230.Zuiderdam8.09
231.Rhapsody of the Seas7.7
232.Norwegian Escape7.51
233.Statendam7.47
234.Enchantment of the Seas6.88
235.Maasdam6.81
236.Carnival Liberty6.79

What does this mean?

The Net Promoter Score (NPS) is a methodology that measures outspoken promoters of a product (such as a cruise ship) against vocal critics. It is a value that can range from -100 (only critics) to +100 (only promoters).


2022 data consists of reviews up to today. The other years include full year reviews. The NPS score for the last 365 days (thus spanning multiple years) was 7.51.

The NPS works by looking at positive (raving) reviews by so called 'Promoters' and contrasting them with negative ratings by 'Detractors'. The following list is showing the latest reviews out of the total reviews taken into account for this evaluation.

Promoters
Detractors
How does it work?

While the NPS is typically obtained by asking a simple question about the likelihood of recommendation we are calculating the cruise NPS based upon customer reviews from across the web. Responses are divided in three categories: Promoters give a top rating of 9 or 10 points (on a 10 point scale). Responses of 7 or 8 points are called 'Passives' because they are neither extremly positive nor negative. And 0 to 6 points are called Detractors. They have a negative base sentiment. The ratio between positive and negative ratings is the net promoter score. We are continuously monitoring the web for customer reviews (and have analyesd over 200.000 reviews so far). We are then mapping the responses into a 10 point grade scale and can then calculate the NPS.


Norwegian Escape Key Facts

Reviews

Professional Review
72%
Customer Reviews
77%
Number of current reviews2543
% of people who loved it67
Current Net Promoter Score7.51

Current Sailing

7 Night Bermuda Cruise (76652)
currently @ Royal Naval Dockyard, West End, Bermuda
Show location

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